FAQ's
What is Myra Jewelry?
Myra Jewelry is a USA-based online brand specializing in handcrafted 925 sterling silver necklaces, earrings and bracelets. Our designs combine elegance, durability and hypoallergenic materials suitable for everyday wear.
Are your products real sterling silver?
Yes. All Myra Jewelry pieces are made with genuine 925 sterling silver, meaning they contain 92.5% pure silver blended with high-quality alloy for strength.
How can I place an order?
Simply browse our collections, add your desired items to cart and complete checkout. You'll receive an email confirmation immediately after placing your order.
What payment methods do you accept?
We accept all major credit/debit cards including Visa, Mastercard, American Express and Discover. Payments are processed securely by our third-party provider, and Myra never stores complete card details.
Can I modify or cancel my order after placing it?
If your order has not yet been processed, we will try our best to update or cancel it. Contact support@myrajewelry.com within a few hours. Once shipped, orders cannot be changed or canceled.
Do you ship outside the United States?
Not at this time. We currently ship within the United States (including Alaska, Hawaii and Puerto Rico) only.
How long does shipping take?
- Standard Shipping: 3–5 business days
-
Expedited Shipping: 1–2 business days
Orders ship within 1–2 business days after processing.
How much does shipping cost?
- Free Standard Shipping on orders $75 and above
- $8 for standard orders under $75
- $15 for expedited shipping
How do I track my order?
A tracking number is emailed to you as soon as your order ships. You can also check tracking updates through your account dashboard.
What if my package is lost or marked as delivered but I didn't receive it?
Please contact us within 5 days of the delivery update. We will help coordinate with the carrier to investigate.
What is your return policy?
Returns and exchanges are accepted within 30 days of delivery for unused, unworn items in original packaging.
Are earrings returnable?
For hygiene and safety reasons, pierced earrings are non-returnable unless the product arrives damaged or defective.
Are any items excluded from returns?
Yes.
- Pierced earrings
- Personalized or custom items
- Final sale/clearance items
- Items marked non-returnable
How do I start a return?
Email us at returns@myrajewelry.com to initiate a return. We provide a prepaid return label for U.S. customers.
When will I receive my refund?
After we receive and inspect your return (within 5–7 business days), your refund will be issued to the original payment method. Banks may take 5–10 additional business days to post the credit.
Can I exchange an item?
Yes. We offer exchanges for a different size or style of equal value. The replacement ships once the original item is received and approved.
How should I care for my sterling silver jewelry?
To maintain shine and prevent tarnish:
- Store pieces in an airtight jewelry pouch
- Avoid contact with perfumes, lotions & chemicals
- Remove jewelry before showering or swimming
- Gently clean with a soft polishing cloth
Will sterling silver tarnish over time?
Yes, all genuine silver may oxidize naturally. Regular cleaning and proper storage help preserve its shine.
Are your products hypoallergenic?
Yes. Our 925 sterling silver is nickel-safe and suitable for most sensitive skin types.
Do I need an account to place an order?
No you can checkout as a guest. Creating an account helps you track orders and save your shipping details.
How is my personal information protected?
We use secure, encrypted systems and comply with all applicable U.S. data protection laws. We never sell customer data.
Learn more in our Privacy Policy.
How can I contact customer service?
You can reach our support team at:
support@myrajewelry.com
We typically reply within 1–2 business days.