Returns + Exchanges

Eligibility

• Return Window: Returns and exchanges are accepted within 30 days of the delivery date.
• Condition: Items must be unworn, unaltered, and returned in their original packaging with any tags attached. Gift boxes and certificates must be included.
• Non-returnable Items:
  • Pierced earrings (for hygiene reasons).
  • Custom or personalized pieces.
  • Clearance, final sale, or items marked non-returnable.
  • Altered items or items showing signs of wear.
• Sets and Promotions: If purchased as part of a set or promotion, all promotional pieces must be returned for a full refund; otherwise, the value of the promotional item will be deducted. Promotional gifts must be included or the value will be deducted.

Return Process

1. Contact Us: Email returns@myrajewelry.com.
2. Prepare Package: Place the unworn item(s) in the original packaging with a copy of your receipt, including all gift boxes, pouches, and promotional items.
3. Ship Item: We provide a prepaid shipping label for U.S. returns. Affix the label and drop the package at the designated carrier within seven days of receiving the label. Myra is not liable for lost packages, so using a trackable service is recommended.
4. Inspection: We inspect returns within 5–7 business days of receipt. Items showing wear or damage may be returned to the customer without a refund.

Refunds & Replacements

• Refund Method: Refunds are issued to the original payment method, which may take 5–10 business days to post depending on the bank. Any processing fees are non-refundable.
• Store Credit: Store credit can be chosen as an alternative and is issued immediately after the return is approved.
• Shipping Fees: Original shipping fees are non-refundable.
• Exchanges: For an exchange of a different size or style of equal value, Myra will ship the new item free of charge once the original is received and approved. The customer will only be charged for the shipping of the exchange item.
• Defective/Wrong Items: If Myra sent the wrong or a defective product, we will cover return shipping and offer either a replacement or a full refund.

Damage in Transit

Customers should inspect orders upon delivery. If a product is defective, damaged, or the wrong item was received, contact Myra within 48 hours with photos for a replacement or refund.